FAQ

How can I change my billing contact?

Billing information can only be changed by the current primary billing contact (admin) of the customer portal. If you are unsure of whom your current primary contact is, please check “Account Details” to view the default email address.


To update your billing contact, go to “Settings” at the top right corner. Under “Contacts”, you will have the ability to edit your Name, Email, Phone, and Address.

How to add additional users to access the portal?

The primary billing contact will be allowed to add additional users to access the portal. Go to “Settings” and proceed to click “User Information”. Under “Contacts”, you will have the ability to Add a Contact. Please refer to “How to Add Additional Users” for more information.

How can I update my payment methods?

Payment information can only be changed by the current primary billing contact (admin) of the customer portal. If you are unsure of whom your current primary contact is, please check “Account Details” to view the default email address.


To update and manage payment information, go to “Payments” at the top left menu bar. You will have the option to Make a Payment, Manage Payment Methods, Manage Autopay, and View your Payment History.

When will my card be charged?

Your credit card will be charged once you have submitted your payment. You will receive a copy of your receipt via email after payment has been successfully processed.

Is my credit card and banking information secure?

All credit card and banking information added to our portal is encrypted and Namely does not have access to the information. When a payment request is processed, the system sends the data securely to our certified gateway partner through the banking network for processing.

No. The hosted payment form is for one-time payments. Users submitting payments through this form will not be subscribed for automatic payment processing on a recurring basis.

Is there an alternative form of payment available?

Yes, alternative payment options are shown on the Home page as well as on your Namely Invoice.

For additional payment questions, please reach out to service@namely.com.