As the world’s leading supply chain intelligence platform, FreightWaves enables companies involved in the $9.6T global logistics market to benchmark, analyze, monitor, and forecast. More than one million professionals and 500+ global enterprises use FreightWaves to make informed decisions about their current and future supply chain operations.
With 20 years of experience in the HR field under her belt, Nicole joined FreightWaves in January of 2022 as the Senior Director of People.
Like Nicole, Kristie joined FreightWaves in January of 2022. From onboarding and offboarding to processing payroll, Kristie’s role covers a range of HR functions.
Since Nicole and Kristie had never used Namely before they joined FreightWaves, it was brand new to them. That’s why having them go through Namely’s New Admin Training was a no brainer.
To help clients teach new hires on their HR team how to navigate the platform, Namely released its New Admin Package. This personalized training teaches new HR administrators the ins and outs of Namely. By pairing them with a designated Project Manager and team of subject matter experts, the training helps them get up and running in as little as 4 weeks.
“The New Admin Training gives you a headstart of learning the Namely basics, while also showing you parts of the solution that you may not have discovered on your own,” Nicole explained. “Our Project Manager was very involved throughout the process and regularly checked in with us. It was really nice to have someone checking in that often and making sure we covered everything we needed to know. The sessions were all timed really well, too!”
“Before the training, I figured out a few features of the platform because it’s so user-friendly,” Kristie added. “But now that I’ve gone through the New Admin Training, I feel really confident when navigating Namely.”
Compared to all of the HR solutions they’ve used in the past, Nicole and Kristie agree that Namely is the easiest to navigate.
“We’ve found that Namely is so much easier to use than any other platform we’ve had before,” Nicole expressed. “This is especially helpful because both of us are in the system constantly. Everything we do lives and breathes in Namely.”
“Namely makes everything simple,” Kristie emphasized. “I didn’t run onboarding at my previous company, so the fact that Namely is so user-friendly has made my first time doing it really easy.”
Since Kristie runs payroll at FreightWaves, she loves that Namely simplifies the process for her.
“Namely’s payroll solution is phenomenal. It only takes a few minimal steps to process payroll, which has saved me a ton of time. On payroll processing days, Namely saves me a couple of hours at least. It’s easily my favorite part of the platform.”
To analyze critical HR data, Nicole and Kristie rely on Namely’s analytics dashboard.
“Namely’s analytics dashboard is phenomenal and is absolutely my biggest time saver,” Nicole stated. “I depend on it wholeheartedly. I’ve never met another platform that gives you a snapshot of important HR data like Namely does.”
“Since we can access the dashboard within Namely, we can easily reference it for all of the data we need,” Kristie elaborated. “It’s so convenient.”
When it comes to customer service, Kristie and Nicole appreciate that Namely’s team is always responsive and reliable.
“Whenever I submit a case, Namely’s customer service reps not only get back to me really quickly, but are always accurate and specific with their responses,” Kristie explained.
“Their response time is great,” Nicole agreed. “We were experiencing an issue once and instead of going back and forth, the customer service rep set up a call with us right away because she knew it’d be the easiest way to walk through it together. Every rep that I have interacted with has answered my questions thoroughly and promptly–and they’re always pleasant on top of it.”
“Namely is a great product,” Nicole stated. “Whether you are an HR administrator or employee, you can easily navigate the platform. The feedback that we receive from our employees is always positive. We utilize Namely’s Resources tab to share various things with them, so they can find and reference all of it on their own.”
“Our employees also interact with each other on Namely’s newsfeed,” Kristie added. “When employees’ birthdays and work anniversaries are automatically posted on the newsfeed, they always comment on them. Namely really is easy and enjoyable to use for everyone.”
Namely has helped FreightWaves simplify HR. Ready to see how it can do the same at your company? Request a call today.