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Implementation & Client Service

We Have Your Back

HR is hard and getting even more complex. That's why Namely's implementation and support model is designed for you to get the most out of your HR, payroll, and benefits technology – without adding more to your full plate.

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Proven & Efficient Implementation

When it comes to implementing a new HR solution, no ones wants to:

  • Struggle trying to find and export historical data
  • Be handed a blank slate with no guidance or best practices
  • Be rushed through the important details of payroll & time configurations

We know that a successful customer experience is rooted in a successful implementation and setup — so we don’t cut corners.

We make switching your HR platform painless.

Data Migration Assistance
Clearly Defined Process
Delivered Best Practices
Included Personalizations

Data Migration Assistance

Take the stress out of data collection and migration. Work with a dedicated Migration Consultant who will gather and transfer your current data to Namely.

Clearly Defined Process

Sometimes it’s better to not reinvent the wheel — and implementation is one of those times. We take the guesswork out of “What happens next?” with our clear 5-step process to kick off, initiate, configure, validate, and deploy your platform.

Delivered Best Practices

Leverage our robust industry and system best practices to simplify how you manage your people operations and optimize the platform. From delivered workflows to performance templates, you are given a solid foundation from the start.

Included Personalizations

We know there is power in personalization. Namely is easily configurable during and after implementation. We will get you started by building out your unique time off plans, benefits plans, employee data, and more.

Transitioning off of a PEO? Learn more about our special PEO Graduation Package!

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Reliable and Responsive Support

A great HR platform is not enough, service is integral to empowering people teams in these challenging times. Namely is committed to providing our clients with the support they need to build a better workplace for their people.

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Dedicated Service Pod

Your team of experts will get to know you and your business. Your dedicated Service Pod will deliver solutions that span HR, Payroll, Benefits, and Time.

Client Relationship Manager

Your Namely advocate ensures you get the most out of Namely’s software and services through implementation and beyond.

Help Community

Our comprehensive Help Community contains more than 2,000 articles — including detailed product guides, FAQs, and training videos — on all things Namely. The Help Community is your one-stop-shop to submit service cases, learn about product enhancements, and become a Namely expert!

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But Wait, There’s More

The need for world-class support doesn’t stop after go-live. And neither do we. You can get even more out of your Namely journey with:

Managed Benefits

Managed Benefits

Managed Benefits

Offer amazing employee benefits while simplifying the way you run your program. Get personalized benefits consulting and best-in-class underwriting support.

Managed Payroll

Managed Payroll

Managed Payroll

Save valuable hours by outsourcing payroll administration to Namely’s payroll experts. And that’s not all–rest assured knowing you get security, compliance, and risk mitigation support, too.

Strategic Projects 
Services

Strategic Projects 
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Strategic Projects 
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Scaling your business? Hiring in new states? Need additional Namely training? We’ve got your back with new state tax registrations, new admin training, on-demand Managed Payroll, and so much more.

Hear Why Our Clients Love Namely’s Implementation & Ongoing Support

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“I truly can’t say enough good things about our implementation. Namely’s Implementation Team was organized from the start and made it such a stellar experience."

— Jona Xhama, HR Manager, Affinivax

“Namely has set up a new process for implementation where an assigned data analyst was on our implementation team. This person pulled all the data from the old system into Namely and ensured accuracy. It's the best and most smooth implementation I've been through.”

— Lori Osborne, VP of People at Marbles Kids Museum

“I think it’s so great to have a team at Namely that understands the ins-and-outs of not only the product, but also about how we want to run our business.”

— Kelly Gliatta, VP of Talent at WorkWave

“Namely’s new Pod Service Model has been working really well for us. As a Namely client, you have a dedicated Pod Team of subject matter experts who are available to you. For example, the HRIS Specialist on my Pod Team is always willing to jump on a call with me if I need help with something. You can also submit tickets through the Namely Help Community, so there are plenty of ways to get support from Namely’s experts.”

— Erika McGrath, VP of People and Culture at The Channel Company

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